EDAN USA will not charge a restock fee for items returned to us within 7 days upon receipt of product.
Products returned to us after 7 days upon receipt will be subject to a 20% restocking fee. (Additional fees may apply).
Custom order products cannot and will not be accepted for return under any circumstance. All custom order sales are final.
EDAN USA cannot accept a return on any item after 15 days of the original purchase date. If EDAN USA shipped a product under a Free Shipping promotion we will deduct the actual cost of shipping to you, even though the item/s were originally shipped at our expense.
All sales outside the USA are considered final. EDAN USA will not accept returns or issue a credit on any products shipped outside the USA. Military and APO are exempt from this policy.
All items must be returned in the original undamaged box with all warranty cards and materials still in the original box.
A return good authorization (RGA) number must be obtained from customer service or a sales representative for any and all returns. Any product incorrectly returned to EDAN USA without an RGA number will not be accepted and will not be eligible for credit. Do to Federal regulations, some items may not be returned if used at any given time.
In the unlikely event that one of our products is defective or inoperable during the product’s warranty term; EDAN USA will either fix the product or provide a replacement product at no additional charge. All warranties are negated if the product has been tampered with, customized, dropped, or misused by the customer.